At Arthur Le Roi, every order is prepared with attention to detail. From the moment you place your order to the moment it reaches your hands, our aim is to provide a smooth and reliable delivery experience.
01Order processing
Orders are processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.
During collection launches, promotional periods, or high-demand seasons, processing may take slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation with tracking information, where available.
02Shipping destinations
Arthur Le Roi offers delivery within Lebanon and to selected international destinations.
Shipping availability, delivery charges, and available services depend on your location and will be confirmed during checkout.
03Estimated delivery times
Estimated delivery periods are:
- Lebanon: 1–3 business days after dispatch.
- International: 5–15 business days after dispatch, depending on the destination and shipping service.
These are estimates rather than guaranteed delivery dates.
Delivery times may be affected by customs procedures, carrier operations, public holidays, or circumstances beyond our control.
04Shipping fees
Shipping charges are calculated according to the destination, order characteristics, and selected delivery method.
Applicable shipping fees will be displayed or communicated before your order is confirmed.
05Customs, duties & taxes
International shipments may be subject to customs duties, import taxes, and other charges imposed by the destination country.
Unless explicitly stated otherwise at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.
06Order tracking
Where tracking is available, tracking details will be provided once your order has been dispatched.
For assistance with an order, please contact our team and include your order number.
07Incorrect delivery information
Customers are responsible for providing complete and accurate shipping information.
If an incorrect or incomplete address causes a delivery failure, additional shipping charges may apply.
08Lost or damaged shipments
If your order arrives damaged or appears to be missing, please contact us promptly at arthur.leroi@aol.com, providing your order number and relevant photographs where applicable.
We will review the situation and coordinate with the delivery provider to determine the appropriate resolution.
09Contact
For shipping inquiries:
Arthur Le Roi — Customer Care
Email: arthur.leroi@aol.com
Website: www.arthurleroi.com