At Arthur Le Roi, we take pride in the quality, craftsmanship, and individuality of every piece. We want you to feel confident in your purchase. If something is not right, our team is here to assist.
01Return eligibility
You may request a return within 14 calendar days of receiving your order, subject to the conditions below and applicable consumer protection laws.
To qualify for a return, an item must:
- Be unworn, unused, and unwashed.
- Be in its original condition.
- Have all original tags and labels attached.
- Be returned with its original packaging and included accessories, where applicable.
- Be accompanied by proof of purchase.
Items showing signs of wear, damage caused after delivery, alteration, or misuse may not qualify for a discretionary return.
02Non-returnable items
For hygiene, customization, or other applicable reasons, certain products may not be eligible for discretionary returns, including:
- Personalized or custom-made pieces.
- Piercings and certain body jewelry where hygiene restrictions apply.
- Gift cards, where offered.
- Other items expressly identified as final sale before purchase, where legally permitted.
These exclusions do not limit any mandatory rights you may have in relation to defective, damaged, or incorrectly supplied goods.
03Exchanges
If you would like a different size or product, please contact us at arthur.leroi@aol.com.
Exchanges are subject to stock availability and the eligibility conditions above.
If your preferred item is unavailable, our team will advise you of the available alternatives.
04How to request a return
To initiate a return:
- Contact our customer care team within the applicable return period.
- Provide your order number and the item you wish to return.
- State the reason for your request.
- Wait for return instructions before sending the item back.
Please do not send products to an address without first receiving return instructions.
05Return shipping costs
For discretionary returns or exchanges, return shipping charges are generally the customer's responsibility unless otherwise agreed or required by law.
If an item is defective, damaged on arrival, or incorrect, we will review the matter and provide an appropriate remedy in accordance with applicable law.
06Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will generally be processed to the original payment method, where possible, within 7–14 business days.
The time required for funds to appear in your account may vary depending on your bank or payment provider.
Original delivery charges may be non-refundable for discretionary returns, except where required by law.
07Damaged or incorrect items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
Include your order number, a description of the issue, and clear photographs where relevant.
We will assess the situation and arrange an appropriate solution.
08Contact
For returns, exchanges, and refund inquiries:
Arthur Le Roi — Customer Care
Email: arthur.leroi@aol.com
Website: www.arthurleroi.com